Shipping policy

Thandi & Bloom is committed to delivering orders as efficiently and transparently as possible. This policy applies to all orders placed through our website, retail store, or any other sales channel where shipping or delivery is arranged by Thandi & Bloom.

1. Shipping areas

We deliver to addresses within South Africa only, unless we state otherwise on our website or agree in writing to an alternative arrangement. Delivery is available to physical street addresses and, where supported by the courier, to selected collection points or PUDO-style lockers.

2. Processing times

Orders are processed once payment has cleared and stock has been verified. Standard processing time is 2 - 4 business days, excluding weekends and public holidays.

During peak periods, promotional campaigns, or stock take, processing may take longer. We will use reasonable efforts to dispatch orders within the estimated time shown at checkout or on the product page, but all timeframes are estimates unless we expressly confirm a fixed delivery date in writing.

3. Delivery times

Estimated delivery times depend on the destination, courier capacity, and the shipping method selected at checkout. Once dispatched, local deliveries typically take 8-12 business days, and out of area deliveries may take longer.

Delivery timeframes are estimates only and are not guaranteed unless a guaranteed service is expressly offered and paid for. Delays caused by weather, strikes, supplier issues, courier backlogs, load shedding, traffic disruptions, incorrect addresses, or events beyond our reasonable control will not automatically entitle the customer to a refund of shipping charges, unless required by law.

4. Shipping charges

Shipping charges are shown at checkout before payment is completed, unless free shipping applies to a particular order or promotion. Any free shipping offer may be limited to specific products, locations, order values, or time periods.

If a customer requests a special delivery method, urgent dispatch, or delivery outside our standard service offering, additional charges may apply and must be approved in advance.

5. Address accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address, including unit number, building name, street name, suburb, postal code, and contact details.

We are not responsible for delayed, lost, returned, or misdelivered parcels caused by incorrect, incomplete, or outdated address information supplied by the customer. If a parcel is returned to us because of an address issue, re-delivery charges may apply.

6. Delivery attempts

Our couriers may make one or more delivery attempts depending on the service used. If delivery cannot be completed because no one is available to receive the parcel, or because access is restricted, the parcel may be redirected, held for collection, or returned to us.

If a parcel is returned after failed delivery attempts, storage expiry, refusal, or non-collection, the customer may be responsible for re-delivery costs, return costs, and any additional courier charges, unless the failure was caused by our error.

7. Risk and ownership

Risk in the goods passes to the customer on delivery to the address provided, or on collection by the customer or the customer’s authorised representative, unless the law provides otherwise.

Ownership of the goods remains with Thandi & Bloom until full payment has been received and cleared. If a parcel is marked delivered by the courier, that record will generally be treated as evidence of delivery unless the customer can show a delivery failure, theft, or other issue for which the courier or the law makes us responsible.

8. Inspection on delivery

Customers should inspect parcels promptly on delivery and note any visible damage, shortage, or tampering as soon as possible. If the outer packaging is visibly damaged, the customer should open the parcel in the courier’s presence where reasonably possible and record the issue.

Any delivery discrepancy, missing item, or visible transit damage must be reported to us at hello@thandibloom.co.za within 7 business days of delivery, together with photographs and the order number.

9. Damaged or missing items

If an item arrives damaged, missing, or incorrect due to our error or the courier’s handling, please notify us promptly. We will assess the claim and, where appropriate, arrange a replacement, refund, or other lawful remedy.

We may require photographs of the outer packaging, inner packaging, item labels, and damaged goods before we can process the matter. Failure to preserve the packaging or to report the issue within a reasonable time may limit our ability to verify the claim.

10. Collections

Where in-store collection is available, customers will be notified when their order is ready. Orders must be collected within 7 business days unless we agree otherwise.

For collection, the customer or their authorised representative may be required to present an order confirmation, proof of identity, or collection code. We may refuse release of an order where we are unable to verify the collector’s authority.

11. Uncollected orders

Orders not collected within the applicable collection period may be held for a limited time, returned to stock, or cancelled at our discretion, subject to any mandatory consumer rights that apply. If an order is cancelled because it was not collected, any re-dispatch or re-collection may be subject to an additional fee.

12. Failed deliveries and returns

If a parcel is returned to us because it was refused, uncollected, undeliverable, or returned for any reason not caused by our error, we may contact the customer to arrange re-delivery at the customer’s cost or process the order in accordance with our returns policy.

We are not responsible for delays caused by the customer’s failure to accept delivery or to provide correct instructions.

13. Incorrect delivery details

Where a customer requests that we alter the shipping address after dispatch, we will use reasonable efforts to assist, but we cannot guarantee that the change will be possible. Any rerouting, intercept, or change-of-address fees charged by the courier may be passed on to the customer where the change was requested by the customer.

14. Courier limitations

Certain items, routes, or addresses may be subject to courier restrictions, including size, weight, dangerous goods, remote area surcharges, or service exclusions. If a chosen shipping method is unavailable or unsuitable, we may contact the customer to arrange an alternative method and adjust the shipping charge accordingly.

15. Delays beyond our control

While we will take reasonable steps to ensure timely dispatch and delivery, we are not liable for delays caused by events outside our reasonable control, including courier service disruptions, industrial action, severe weather, network outages, systems failures, force majeure events, public holidays, or government restrictions.

Nothing in this policy limits any non-excludable right or remedy under South African law.

16. International shipping

If we offer international shipping at any time, separate terms, customs charges, import duties, taxes, and compliance requirements may apply. The customer will be responsible for any customs clearance, duties, VAT, broker fees, or import restrictions unless we expressly state otherwise in writing.

17. Contact details

For shipping queries, please contact us at:

Thandi and Bloom (Pty) Ltd.
hello@thandibloom.co.za

18. General notice

This shipping policy is general template language for website use and should be reviewed by a South African attorney before publication.